FAQ's
Frequently Asked Questions
Q: What is Fetchin Brands?
A: Fetchin Brands is a small business based in the Unites States that offers healthy pet products..
Q: How can I contact Fetchin Brands?
A: You can reach us by sending an email to info@fetchinbrands.com or submitting a question on our contact us form.
Q: What products/services does Fetchin Brands offer?
A: Fetchin Brands specializes in healthy, natural treats for pets. We carry unique items such as Ostrich, Water Buffalo, Goat, Lamb, and Himalayan Yak Chews.
Q: How can I order products from Fetchin Brands?
A: To order products, you can [provide information on the ordering process].
Q: Are there any discounts or promotions available?
A: We periodically offer discounts and promotions. Stay tuned for updates.
Q: What is the shipping policy of Fetchin Brands?
A: Our shipping policy is to ship via UPS or other third party shippers. We strive to have your order packed and shipped in 3 days, however, shipping times in November and December may be longer. Weather can also delay when the shipping company picks up from our warehouse and or delivers to you.
Q: How can I return a product?
A: To initiate a return, please email us at info@fetchinbrands.com within 3 days of receiving your order.
Q: How do I create an account on Fetchin Brands?
A: To create an account, navigate to the Wholesale tab, and fill out all the required information and we'll approve your account ASAP
Q: Can I cancel my order.
A: You can cancel it within 24 hours of placing the order. No cancellation allowed after that time. There will also be a 10% re-stocking and handling fee charged.
Q: I'm experiencing technical issues with the website. What should I do?
A: If you encounter technical issues, please email us at info@fetchinbrands.com